We value your business and your satisfaction is of the utmost importance to us. If you are unsatisfied with the LED lights you purchased, we offer a straightforward return policy.
1. Duration: Customers may return items within 14 days of receiving the product. The day count starts from the day the package is delivered as per the courier service information.
2. Condition: The returned product must be in its original condition, unused, and in the same packaging it was delivered in. Any damage or marks on the product will result in the return being disqualified.
3. Process: To initiate a return, please contact our customer service team with your order details. After approval, securely package the item and ship it to our designated return address.
4. Expenses: All shipping costs related to the return will be borne by the customer. We recommend using a traceable shipping method as we will not be liable for any loss or damage in transit.
5. Refunds: After receipt and inspection of the return, we will process your refund. The refund will be credited to the original payment method within a reasonable period, typically 3-5 business days.
6. Exceptions: Please note that, due to the nature of the product, we cannot accept returns in case the product has been installed, used, or altered.
We reserve the right to refuse returns which do not comply with the above policy. Thank you for your understanding and cooperation.
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